Frequently Asked Questions

Whitelabel Fileservice

Frequently Asked Questions regarding Whitelabel Fileservice Platform

Chiptuning Reseller does not make tuningfiles themselves. We offer a Whitelabel Fileservice Platform, for which professional chiptuning companies can use it to sell their own tuning files.

Basically; with our system, you do not need to send emails back and forth anymore, no need to make manual invoices or other time consuming tasks. Your workday will be much more efficient, and you can spend more time on making the perfect tuning files.

If you want tuning files also, we recommend our partner ECU Files for this. We do not know the prices they ask for individual resellers, so you need to negotiate with them separately to make arrangements regarding prices.

Our Whitelabel Fileservice Platforms consists of the following prices:

  • Setup fee: € 1250
    • This includes a fully customized customer login portal
    • Your own database and file storage
    • Your own mail templates
    • Email setup (we use Mailjet services)
    • Your own backend management system
    • If you don’t need a fully customised portal, the setup fee is only € 500
  • Monthly fees: € 5 per file returned to your customer* with a minimum of € 75 per month**
  • These prices do not include tuning files, as we do NOT make tuning files!
  • Bulk file exchange rates available for large volume customers

* If a customer sends you a file for example for a stage 1, and you return 3 files for one request, this counts as one time € 5.

** This is the same as 15 tuning files per month > so if you make 10 files, you pay € 75, and if you make 20 files you pay € 100 for that month.

Please also see the image on the bottom with our Business Model explanation.

Our services are more than just setting up a fileservice platform and then earn the cash. We develop new functionalities every month, and we keep our services up & running 24/7. We are always there to help in case of emergency (also 24/7). The files exchanged between you and your customers are backed-up every hour for months. If something goes wrong, we can roll-back backups when needed. We need to pay our bills also to run our servers and maintenance. We think it is just a small price to pay for a professional chiptuning company that can optimise their daily work by a factor 10.

You can start your own fileservice from a starting fee of € 500 – which includes a fileservice portal on a custom (sub)domain. You pay no extra costs for setting up a (sub)domain.

We can also help you build a dedicated chiptuning website. We build this in WordPress. We do offer hosting, but this depends on your location and preferences. After we have set up your website, you can of course edit it yourself aftwerwards.

Costs for building a website is always custom so just ask us and we’ll inform you.

We first send you a form that you need to enter with all the details that we will use for your own Whitelabel Platform. After you have entered this, we will use that information to setup your portal. This usually takes 2 to 3 weeks – depending on the response of yourself.

We offer an EVC connection when you provide your EVC authorization data. With this, you can also sell EVC credits to your customers.

We can also connect to your Dropbox account with an API key so all files will automatically be uploaded to your Dropbox also. We keep a copy of your files and keep it for minimum of one month just in case something goes wrong.

We are working on integrating automatic fileservices. This is a tedious process and we hope to have it operational in the beginning of 2021.

We offer the following notification options;

  • Browser (standard)
  • Email (standard)
  • SMS (via Plivo)

If you have a Plivo subscription, you can also send your customers SMS messages when any update occurs.
Your customers can set their own preferences regarding notifications. 

Explanation of our Business Model

The minimum amount per month is € 75

Please note: this is for the standalone Whitelabel Fileservice Portal (without files from ECU Files)

 If you want ECU Files to make files for your customers, then you need to negotiate about this with them. We from Chiptuning Reseller DON’T make Chiptuning Files.